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Terms & Conditions

Jewel Paper Co General Terms & Conditions

Summary

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. We have kept it pretty simple - as we want what's best for both parties, now and in the future.

What do both parties agree to do?

As our customer and / or graphic design client you agree to provide us with everything that we need to complete the discussed project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment terms and / or schedule set out at the end of this document.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can't be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.

Design

We will create designs as discussed, whether for branding or other design work in accordance with any instructions, examples and general outlines given by you to us. All design work will include a series of one to three proofs - in this time you are responsible for outlining any feedback or changes in a timely manner - both parties time is valuable and three proofs in the standard. We will of course do our best to make the design work something we can both be proud of - small changes will be made in reason and must be made within 14 days of initial proofs being sent through. Large scale changes, after the three proofs may incur additional fees, and we will make this known to you before continuing to make the changes for you. If you do not agree to pay the additional charges, there is nothing more we can do and you must pay for the work already completed.

Proofs, as discussed above, will be sent to you via email as a PDF file. You are responsible for approving the final proof before we go to print / complete the job. Of course all care is taken on our end when dealing with spelling etc however this is something you are also responsible for checking over. Should the occasion arise that you find any errors / error in information / an incorrect date / spelling error in the final, printed product - we are in no way responsible and the job will be reprinted at your own expense. But, of course, all care is taken to avoid this at all costs.

Rates & Quotes

All quotes are valid for a period of 30 days, after this time you will need to be re-quoted if work has not commenced. Individual product quotes are final and available upon request, any additional work or additional changes outisde of what is outlined above will incur our hourly rate of $97.00 AUD per hour.

Payments

We are sure you understand how important it is as a small business that you pay the invoices that we send you
promptly. As we're also sure you'll want to stay friends, you agree to stick tight to any payment schedules put in place. These are a binding agreement once the work has commenced and should be treated that way. Payment is required before receipt of any printed job - and receipt of any and all artwork or branding conducted by Jewel Paper Co. All designs are considered owned by Jewel Paper Co and therefore covered under Copyright Law until payment is received. Design should always be credited to us (when necessary) and never to another company.

By stating that you agree to these T&C’s you are agreeing to be a nice, decent human and stick to them. Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of Australian Courts.

Valid as of September 2017.